Coaching sessions are designed to help coachees improve individual skills, thereby impacting their practice and overall quality of the program. Coaching can be an effective way to change practices. Staff coaching involves ongoing teaching, reinforcement of newly learned skills, and adaptations of skills and knowledge of the field to fit practitioner's personal styles. Staff coaching includes activities for both individuals and small groups, such as on-the-job observation, instruction, modeling, feedback, debriefing, and emotional support. Staff "coaches" may be other frontline staff members, administrators, outside consultants, or staff supervisors. (Burkhauser & Metz, 2009).